Contact Us

1. Introduction

Our website provides customer support services to ensure clear and direct communication with users.

Our aim is to offer timely and reliable assistance throughout every stage of the shopping experience, supporting transparency, trust, and peace of mind.

All enquiries are handled with care and confidentiality in accordance with applicable regulations and user rights.

2. Customer Support Services

Our customer support services are designed to assist users across the entire purchasing process by providing accurate information and practical guidance.

You may contact our store for assistance with:

• Product information, materials, and usage guidance

• Product availability and specifications

• Order status, shipping, and delivery enquiries

• Returns, refunds, and after-sales support

• Reporting delivery delays or other order-related concerns

Each enquiry is reviewed carefully, and our store aims to respond as promptly as possible with professional support.

3. Response Time

Enquiries submitted outside business hours will be reviewed and responded to on the next business day.
Priority is given to enquiries related to active orders and deliveries.

4. Contact Information

For all enquiries or assistance, please use the contact details below:

Email: getstarted@havengoloft.com
Phone: +886 (927) 90 78 87
Address: UNIT 15 LEVEL 15 40 LANE 12 SECTION 2 CHANGPING ROAD SONGQIANG VILLAGE BEITUN DISTRICT TAICHUNG CITY TAICHUNG 406047 TAIWAN
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)