Order Cancellation Policy

1. Cancellation Conditions

• Customers may request to cancel an order within 48 hours of purchase confirmation, provided that order processing or shipment preparation has not yet commenced.

• If an order has already entered processing or has been dispatched, cancellation will no longer be available. In such cases, customers may submit a return request after receiving the goods, in accordance with the applicable return and refund procedures.

• Our store reserves the right to decline cancellation requests if the order is already being prepared or has been handed over to the courier.

2. Cancellation Request Procedure

To request an order cancellation, customers must submit a written request via email or contact us by phone through the details listed below.

The request should include the following information to assist with verification:

• Order number

• Proof of payment

All cancellation requests will be reviewed by our store, and customers will be notified of the outcome as soon as possible.

3. Refund Method and Processing Time

Once a cancellation request has been approved, the refund will be processed within 1–5 business days.

Refunds will be issued using the original payment method used at checkout.
The time required for the refunded amount to appear in the customer’s account may vary depending on the policies of the relevant financial institution.

4. Contact Information

For enquiries or assistance regarding order cancellations, please contact us using the details below:

Email: getstarted@havengoloft.com
Phone: +65 (869) 54532
Address: APT BLK 95 DAWSON ROAD #10-66, SINGAPORE 141095, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)

Our store encourages customers to review this policy carefully before placing an order to ensure a clear and informed shopping experience on our website.