These Terms & Conditions govern the use of our website and outline the rights and obligations between users and our store in relation to online purchases.
By accessing the website or placing an order, users agree to be bound by these Terms & Conditions, which are established in accordance with applicable Australian laws relating to electronic commerce and consumer protection.
Certain features of the website may require users to create an account. Users agree to provide accurate, current, and complete information during registration and to keep such information updated.
Users are responsible for maintaining the confidentiality of their account details and for all activities conducted under their account.
Our store reserves the right to suspend or terminate accounts in cases of fraudulent activity, misuse, or non-compliant behaviour.
Our store is not responsible for losses arising from inaccurate information provided by users or unauthorised account use.
Product descriptions and images are updated regularly. Minor variations may occur due to manufacturing, display, or technical factors.
All prices displayed on the website are shown in Australian dollars and include applicable taxes.
If a product becomes unavailable after an order is placed, users will be notified and may choose an alternative item or request a refund.
Our store reserves the right to adjust pricing or product availability at any time, while honouring confirmed orders already placed.
Orders are placed through the website and are considered accepted only after an order confirmation has been issued.
Accepted payment methods include major internationally recognised credit and debit cards.
All transactions are protected using secure encryption technologies.
If payment is unsuccessful or incomplete, the order will not be processed and will be cancelled automatically.
After payment has been successfully completed, orders are usually processed within 1–3 business days.
Order Processing Cut-off Time:
For more information, please refer to our Shipping Policy.
For more information, please refer to our Order Cancellation Policy.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
For more information, please refer to our Return and Refund Policy.
Personal information is collected and processed in accordance with applicable Australian privacy laws.
Information is used solely for order processing, administrative purposes, customer support, and legal compliance.
Users may exercise their privacy rights by contacting us using the details provided below.
These Terms & Conditions are governed by the laws of Australia.
In the event of a dispute, users are encouraged to contact our store first to seek a reasonable resolution before initiating formal legal proceedings.
For enquiries or assistance, please contact us using the details below:
Email: getstarted@havengoloft.com
Phone: +65 (869) 54532
Address: APT BLK 95 DAWSON ROAD #10-66, SINGAPORE 141095, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)
Our store recommends reviewing these Terms & Conditions periodically, as updates may be made to ensure ongoing transparency and compliance.
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